Shipping policy

Last updated: 10 October 2026

This policy explains how purchases from Ribea (ribeaestore.com) are delivered. Ribea is operated by RIBEA LTD, a company registered in England and Wales (company number 17366039).

1. Digital products only — nothing is shipped

Everything we sell is a digital eBook. We do not sell or send physical goods. No parcel or printed book will be posted to you, and you will never be charged for shipping, handling or customs.

2. How your eBook is delivered

Your eBook is delivered electronically. Once your payment has been confirmed:

  • a download link is shown on your order confirmation page; and
  • a download link is sent by email to the address you entered at checkout.

3. When you will receive it

Delivery is automatic and normally takes place within a few minutes of your payment being confirmed. Occasionally a payment needs further checks by the payment provider, which can delay delivery. If you have not received your eBook within 24 hours of ordering, please contact us and we will send it to you.

4. Delivery cost

Electronic delivery is free. The price you see at checkout is the full price of your order, together with any taxes shown there.

5. What you need

To receive and read your eBook you need:

  • a working email address, entered correctly at checkout;
  • an internet connection to download the file; and
  • a phone, tablet or computer with software that can open standard eBook or document files.

The cost of your own internet connection and equipment is your responsibility.

6. If your eBook does not arrive

  • Check your spam, junk or promotions folder for an email about your order.
  • Check that the email address on your order confirmation is correct.
  • If you still cannot find it, email help@ribeaestore.com with your order number and the email address used at checkout.

We aim to reply within 2 business days. If we are unable to deliver your eBook, you are entitled to a full refund under our Refund Policy.

7. Problems opening the file

If a file will not download, is incomplete or will not open, contact us and we will send a working copy. Your rights where digital content is faulty are explained in our Refund Policy.

8. Where we deliver

Because delivery is electronic, we can deliver to customers in any country where our checkout accepts orders. We do not knowingly sell to countries or persons subject to United Kingdom, European Union or United Nations trade sanctions.

9. Keeping your eBook

Please save your eBook to your own device once you have downloaded it. Download links may expire or be limited in the number of times they can be used. If you lose access to an eBook you have bought, contact us with your order number and we will help.

10. Contact

RIBEA LTD
Office 7411, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
Email: help@ribeaestore.com