Help
Frequently asked questions
Straight answers about the guides, how buying works and who you are buying from.
The guides
What does Ribea sell?
Digital educational eBooks about growing herbs, salad and vegetables in small spaces — windowsills, balconies and patios. We do not sell printed books, plants, seeds or equipment.
Which guide should I start with?
Choose by the space you have. The Windowsill Harvest is for growing herbs and salad leaves indoors and suits complete beginners. The Balcony Kitchen Garden is for growing vegetables in containers outdoors. The Four-Season Small Garden is for planning a full growing year and suits people with at least a season of experience.
Do I need to read them in order?
No. Each guide stands on its own. They are designed to build on one another, but you can begin with whichever matches your space and experience.
Do I need a garden?
No. Every guide is written for containers and small spaces. The first needs only a windowsill with reasonable light.
Will the advice work in my climate?
The guidance is written for temperate climates and explains the reasoning behind each step, so you can adjust timings to your own conditions. Light, temperature and local weather always matter, and results vary from one home and one season to the next.
Is this professional advice?
No. The guides are general educational and informational material about growing plants. They are not individual, professional, medical or nutritional advice, and no particular outcome is guaranteed.
Ordering and delivery
Is anything shipped to me?
No. All Ribea products are digital. No physical goods are shipped, and you will not be asked to pay for postage.
How do I receive my eBook?
Your eBook is delivered electronically after purchase. Please make sure the email address you enter at checkout is correct, as it is used for your order.
I have paid but cannot find my download. What should I do?
First check your spam or junk folder for messages about your order. If you still cannot find it, email help@ribeaestore.com with your order number and the email address used at checkout, and we will help.
Can I share my eBook with other people?
Each purchase is for your own personal use. Please do not redistribute, resell or publish the files.
Payments and refunds
How do I pay?
Payment is taken through Shopify’s secure checkout. The payment methods available to you are shown at checkout.
What will appear on my bank or card statement?
Purchases appear as ribeaestore. The seller is RIBEA LTD.
What is the refund policy?
Refunds for digital products are handled according to our Refund Policy. Please read it before you order.
If something has gone wrong with your order or your download, email help@ribeaestore.com and we will look into it.
About the seller
Who am I buying from?
Ribea is operated by RIBEA LTD, a private limited company registered in England and Wales under company number 17366039. Its registered office is Office 7411, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom.
How do I contact support?
Email help@ribeaestore.com. Including your order number helps us find your purchase quickly.