Refund policy

Last updated: 10 October 2026

This policy explains when you can cancel an order or receive a refund for a purchase from Ribea (ribeaestore.com). Ribea is operated by RIBEA LTD, a company registered in England and Wales (company number 17366039).

1. What we sell

We sell digital educational eBooks only. Every purchase is a single, one-off payment. We do not sell subscriptions, we do not take recurring payments, and no physical goods are shipped. Because nothing physical is sent, there is nothing to return.

2. Your legal right to cancel (14 days)

If you are a consumer in the United Kingdom or the European Union, you normally have the right to cancel an online purchase within 14 days of the day your order is confirmed, without giving a reason.

For digital content this right works differently. Our eBooks are made available to you straight after purchase. When you place your order you are asked to agree that delivery starts immediately and to acknowledge that you will lose your right to cancel once the download or access has begun. Where you have given that agreement and acknowledgement, your 14-day right to cancel ends as soon as you start downloading or accessing the eBook.

If you have not started downloading or accessing your eBook, you can cancel within the 14 days and we will refund you in full.

3. When we will refund you

In addition to your legal rights, we will give a full refund if you contact us within 14 days of purchase and any of the following applies:

  • You have not downloaded or accessed the eBook.
  • You were charged more than once for the same order, or bought the same eBook twice by mistake.
  • You did not receive your eBook and we are unable to deliver it to you after you contact us.
  • The file is faulty — for example it is corrupted, incomplete or cannot be opened — and we are unable to fix the problem or supply a working replacement within a reasonable time.
  • The eBook is materially different from its description on our website.

4. If your eBook is faulty

Digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to have it repaired or replaced. If we cannot do that within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction, which may be up to a full refund. These rights apply whether or not you have already downloaded the eBook, and nothing in this policy affects them.

5. When a refund is not available

Unless section 3 or section 4 applies, we do not offer refunds where:

  • you have downloaded or accessed the eBook and have simply changed your mind;
  • the eBook does not suit your personal circumstances, growing conditions or level of experience, where it matched its description on our website; or
  • your results from following the guidance were different from what you hoped for. Our eBooks are general educational material and no particular outcome is guaranteed.

6. How to cancel or ask for a refund

Email help@ribeaestore.com and tell us:

  • your order number;
  • the email address you used at checkout; and
  • the reason for your request, with a short description of any problem.

You may use the model cancellation form at the end of this policy, but you do not have to. Any clear statement that you wish to cancel is enough.

We aim to reply within 2 business days. If you have a technical problem, we will normally try to fix it or send a replacement first.

7. How refunds are paid

Approved refunds are made to the original payment method, in the original currency, within 14 days of the day we confirm your refund or receive your cancellation. We do not charge a fee for refunds. Your bank or card issuer may take a further 5 to 10 business days to show the money in your account.

When an order is refunded, your licence to use the eBook ends and you must delete any copies you hold.

8. Cancelling before delivery

If you contact us before your eBook has been made available to you, we will cancel the order and refund you in full.

9. Payment disputes

If you do not recognise a charge, please contact us before raising a dispute with your bank. Purchases appear on statements as ribeaestore. We can usually resolve a problem faster directly, and we will refund any charge that was made in error.

10. Contact

RIBEA LTD
Office 7411, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
Email: help@ribeaestore.com

Model cancellation form

Complete and send this form only if you wish to cancel your order.

To: RIBEA LTD, Office 7411, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom — help@ribeaestore.com

I hereby give notice that I cancel my contract for the supply of the following digital content:

Order number:
Ordered on:
Name of consumer:
Email address used for the order:
Date: